Complete Care at Prospect Heights LLC
Hackensack, NJ, 07601
Bergen County benchmark
Average nursing home: $9,915 – $14,730/month
Based on 33 facilities in Bergen County
State inspection record
Last inspected: January 29, 2026
6 deficiencies found during last health inspection (including 1 flagged as immediate jeopardy to residents), with 4 stemming from resident or family complaints. Main areas: Nursing and Physician Services Deficiencies, Resident Rights Deficiencies.
View full state inspection reportStaff turnover (last 12 months)
High turnover can indicate staffing problems. Lower is better.
National averages: RN 38.5% / total 51.2%. Source: CMS.
Detailed inspection findings
Deficiencies by category
Individual citations (5 of 6)
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
About severity codes: A-C = minimal harm, D-F = more than minimal harm, G-I = actual harm, J-L = immediate jeopardy. Source: CMS (Centers for Medicare & Medicaid Services).
Inspection timeline
January 29, 2026
2 deficiencies found
March 5, 2025
1 deficiency found
September 27, 2024
3 deficiencies found
Questions to ask on your tour
Personalized questions based on Complete Care at Prospect Heights LLC's actual inspection history and care type.
Based on inspection history
- 1.What is the RN-to-resident ratio on each shift?
- 2.How quickly can a doctor see a resident if needed?
- 3.How do you ensure resident privacy and dignity?
- 4.What is your process for handling resident complaints?
- 5.How often are care plans updated?
- 6.Who participates in care planning meetings?
Essential questions
- •What is the all-in monthly cost, including all fees and surcharges?
- •What is the staff-to-resident ratio during day and night shifts?
- •How do you handle medical emergencies?
- •Can I see a copy of your most recent state inspection report?
- •What happens if my loved one's care needs change?
- •Can I speak with current residents or family members?
- •What is the community fee and is it refundable?
- •What are the contract cancellation terms?
Tip: Bring a notepad and take notes. Visit at different times of day. Ask to see the dining room during a meal.
Move-in cost calculator
Estimate your true first-year cost. Adjust values based on your quote.
Often added for higher care needs
Upfront move-in fee
12 months
Estimates only. Actual costs vary. Always confirm with the facility.
About
Located in Bergen County, this skilled nursing facility in Hackensack provides medical care, rehabilitation, and support for seniors requiring continuous nursing attention. Services include wound care, IV therapy, pain management, and post-surgical rehabilitation under the supervision of licensed medical professionals. Contact the admissions team to discuss care needs and insurance coverage. Accepts Medicaid and Medicare. Licensed for 196 beds.
Languages spoken
English
Capacity
196 beds
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